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Our Values

At Jet Mail, we rely on four core values to drive success:
Teamwork

Team Work

WE exist as a team to support each other in creating a superior work environment delivering an exceptional customer experience.

Collaboration

Collaboration

WE are action oriented. We assemble the best team, exchange knowledge and work hard to bring our clients the very best that we have to offer.

Innovation

Innovation

WE question conventional wisdom and challenge the status quo. If there is a better way to do it for our client, we will find it to ensure their success.

Fun

Fun

WE act as one team, one family. WE achieve our goals while also having fun in and out of the office through team-building activities and experiences.

Open Positions

Warehouse Associates

Jet Mail Services has an immediate need for multiple Fulfillment Pick and Pack Warehouse Associates. This is a temp to permanent position with multiple full-time positions available. Normal hours are M-F 8:00am - 5:00pm

This associate is responsible for the fulfillment, packing, and verification for customer orders. Associates are expected to perform multiple (some non-routine) tasks that in many cases require judgment and accuracy in fulfilling customer orders. Quality over quantity pick, packing, and shipping expected, while still maintaining a reasonable pace.

Responsibilities and Duties

  • Fulfill, pack, verify, and ship customer orders and requests.
  • Support team as needed to prepare necessary documentation that supports the fulfillment and shipment tasks.
  • Willing to support the business in different areas based on daily demand: willing to learn and adjust easily with changing priorities (Multiple paths for advancement).
  • Support with Quality Control checks/verifications.
  • Assist in ensuring a safe working environment.
  • Adhere to standard operating procedure and department operating procedures.
  • Practice good housekeeping of your work area and equipment used in the fulfillment process.
  • Performs other duties as assigned.

Qualifications and Skills

  • Must be detail-oriented for quality purposes – batch numbers, part numbers, product locations.
  • Must read, write, and speak English (Multi-lingual a plus).
  • Reliable transportation.
  • Able to lift up to 50 lbs.
  • Must be able to stand or walk for up to 8 hours per shift.
  • Be able to meet all regular hours and overtime hours as needed.
  • Be able to take direction well.
  • Be able to meet production/accuracy standards.
  • Motivated to work.
  • Be able to understand and meet all safety standards.
Prepress Graphic Designer

This is not a remote position. Being on-site is needed to perform all aspects of this position.

Jet Mail Services is looking for a Prepress Desktop Operator/Prepress Technician Graphic Designer to join our team. The hours are 8:30am-5:30pm with overtime available. Compensation is based on experience, ability to assist in other areas, and dependability including ability to work overtime (at overtime pay).

Experience with variable data, prepress professional or graphic designer with Adobe InDesign experience and willingness to learn variable data prepress a plus.

Qualifications and Skills

  • Willing to work overtime to attain goals.
  • Attention to detail, accuracy and organization are a must.
  • Experience with InDesign.
  • Experience with variable data preferred but not required.
  • Design or prepress knowledge such as file troubleshooting, preflighting etc.
  • Knowledge of Adobe CC, specifically InDesign & Adobe Acrobat.
  • Knowledge of Enfocus products (Enfocus Pitstop Pro, Server &/or Enfocus Switch) preferred but not required.
  • Variable data composition tools (XMPie uCreate & uProduce) knowledge preferred but not required.
  • Printshop Mail, DesignMerge, FusionPro, SmartStream or other similar software experience is a plus but not required.
  • Konica print equipment knowledge is a plus.

Responsibilities and Duties

  • File setup for digital printing.
  • PDF and InDesign file manipulation.
  • Variable file setup using XMPie and other software.
  • Handle multiple priorities with strong attention to detail.
  • Produce PDF proofs and mock-ups.
  • Automate general functions when able with team assistance.
  • Analyze and solve issues.
  • Ensure that quality standards are being met.
  • Work under pressure of deadlines and delivery dates typical of the print industry.
  • Follow and comply with all safety and work rules and regulations.
  • Work as part of a team and effectively communicate with all co-workers.
  • Ability to work overtime.
  • Ability to lift 25 lbs.
  • All other duties as assigned by managers.
Procurement Specialist/Estimator/Planner

This is not a remote position. Being on-site is required to perform aspects of this position.

Jet Mail is looking for a Sourcing Associate and Estimator with experience in the print or promo industry. This role is responsible for sourcing and estimating print and promotional projects with a strong focus on print estimating and print sourcing. This individual must be a client-focused team player who will work to ensure projects are estimated in a way that drives service, quality and profitability. The hours are 7:45am to 5:15pm, Monday – Friday. Salary is based on experience.

Qualifications and Skills

  • Prior print or promo estimating, and sourcing / procurement experience strongly preferred.
  • Excellent organizational skills: ability to juggle multiple tasks in a fast-paced environment and to identify and set priorities.
  • Be detail oriented and organized while multitasking to proficiently handle all job-related tasks.
  • Strong technical abilities to utilize company software to its fullest and enhance for the benefit of self and others.
  • Excellent interpersonal, presentation and written communication skills.
  • Strong verbal/written communication skills along with good math skills.
  • Excellent computer and application skills, Microsoft Office - Word, Excel, Outlook.

Responsibilities and Duties

  • Research and recommend new suppliers based on quality, service and pricing. Develop an effective supplier base by building key vendor partnerships that deliver maximum value regarding cost, quality, delivery and service levels.
  • Prepare estimates for internally produced print products. Create, verify, and update estimates as needed.
  • Perform job cost analysis.
  • Prepare requests to submit to outside service providers for pricing to complete project quotes.
  • Identify risk factors and cost-avoidance.
  • Enter orders and project information into an MIS system following standard procedures. Keep all information complete, accurate and current.
  • Participate in daily production meetings and report on project status for outside vendor products.
  • Build internal pricing grids based on multiple supplier pricing agreements to provide rapid estimates for client pricing requests.
  • Receive and analyze RFQ’s to determine time, cost, materials, labor estimates and outside service pricing for products that need to be outsourced.
  • Evaluate all methods available for producing a job and, if applicable, recommend modifications to client’s specifications to enhance quality, functionality and cost savings.
  • Generate purchase orders for components of projects as needed. Manage outside services to produce client products. Communicate objectives, manage production and ensure quality standards are maintained. Complete purchase orders for outsourced services.
  • Proactively manage print inventory such as paper, binding supplies, and other print related materials.
  • Work collaboratively with internal teams to develop expectations. Maintain a timeline, budget, quality standard for programs and projects. Proactively develop solutions for client and production challenges and resolve issues to best meet client objectives.
  • Provide in-house support and expertise for internal and external teams.
  • Track and report supplier performance.
  • Serve as a back-up to others.
  • All other duties as assigned by managers.
Client Service Representative/Account Manager

This is not a remote position. Being on-site is needed to perform all aspects of this position.

Jet Mail is looking to expand our team with a Client Service Representative (CSR)/Account Manager. Experience in print, mail, or fulfillment is desired but not required. The hours are 8:00am to 5:00pm with additional hours as needed (early, late &/or some weekend hours). Salary is based on experience in all or some of our core business offerings and the ability to work the hours needed to complete projects. 

Qualifications and Skills

  • Prior print, mail, fulfillment, promotional industry or client service experience.
  • Attention to detail and accuracy while multitasking is a must.
  • Client contact experience preferred but not required.
  • Excellent organizational skills.
  • Ability to identify and prioritize tasks in a fast-paced environment.
  • Excellent interpersonal skills along with the ability to work as part of a team.
  • Excellent verbal and written communication skills.
  • Strong math skills.
  • Excellent computer and application skills that include Microsoft Office - Word, Excel and Outlook. 

Responsibilities and Duties

  • Be detail oriented and organized while multitasking to proficiently handle all job-related tasks.
  • Work as part of the client service team to onboard new clients and set expectations for the production team and Jet Mail clients.
  • Manage customer's expectations while understanding their requirements.
  • Initiate quotes and change orders as required.
  • Create, verify and update estimates for existing clients.
  • Enter orders into an MIS system following standard procedures.
  • Keep all order and client information complete, accurate and current.
  • Generate purchase orders for components of projects as needed by managing outside services to produce client products.
  • Communicate objectives and manage production to ensure quality standards are maintained.
  • Manage client correspondence and documentation of client meetings, project status, inventory and project/program requirements.
  • Ensure completion of client projects by effectively managing communication and instructions.
  • Write clear, concise and detailed instructions.
  • Update and maintain schedules.
  • Maintain a timeline, budget, and quality standards for programs and projects.
  • Proactively develop solutions for client and production challenges and resolve issues to best meet client objectives.
  • Proactively manage client inventory.
  • Work with production to meet customer’s expectations.
  • Provide in-house support for internal and external teams.
  • Quality control proofs and products to assure they meet customer requirements.
  • Serve as a back-up to others.
  • All other duties as assigned by managers.

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